this post was submitted on 10 Jul 2024
974 points (98.8% liked)

Technology

59589 readers
3148 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago
MODERATORS
L3s@lemmy.world
L3s@fry.gs
L4s@fry.gs
L4s@lemmy.world
enu@lemmy.world
974
Most consumers hate the idea of AI-generated customer service (www.techspot.com)
submitted 4 months ago by neme@lemm.ee to c/technology@lemmy.world
211 comments fedilink hide all child comments
you are viewing a single comment's thread
view the rest of the comments
[–] the_post_of_tom_joad@sh.itjust.works 37 points 4 months ago (2 children)

I usually use the "cuss at the bot" method. Gets out my frustration ahead of time so i can be sweet with the human. Tho one time the computer hung up on my ass haha

[–] Voroxpete@sh.itjust.works 14 points 4 months ago (1 children)

Also surprisingly effective.

[–] sugar_in_your_tea@sh.itjust.works 8 points 4 months ago

Yup, it turns out you'll often get more concessions from a support agent if you can manage to sound both angry at the problem and happy to work with the customer support rep to resolve it.

[–] bane_killgrind@slrpnk.net 4 points 4 months ago (3 children)

Might not have been speech detection, might have been a call center agent with a sound board

[–] Entropywins@lemmy.world 11 points 4 months ago

Tha poor fucker..."I wanna talk to a human"..."you are beep boop"

[–] the_post_of_tom_joad@sh.itjust.works 3 points 4 months ago* (last edited 4 months ago) (1 children)

Sound board? I don't know what that means. Can they press buttons and computer vooice prompts pop up?

[–] bane_killgrind@slrpnk.net 2 points 4 months ago (1 children)

Yeah or something similar.

[–] the_post_of_tom_joad@sh.itjust.works 2 points 4 months ago* (last edited 4 months ago)

Oh. Well i hope i didn't yell at a person. Nothing for it now