496
if you want to listen to 35 minutes of annoying music, press 1. If you want to get insulted personally by an operator stay on the line
this post was submitted on 27 Nov 2024
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Every 5 minutes, at max volume:
YOUR CALL IS IMPORTANT TO US. ALL AVAILABLE OPERATORS ARE HELPING OTHER CUSTOMERS. PLEASE STAY ON THE LINE.
2 minutes later:
DID YOU KNOW IS WORKING TO SAVE CUSTOMERS LIKE YOU MONEY? UPGRADE YOUR PLAN TO ULTIMATE TODAY AND SAVE! YOU CAN ADD BASIC CABLE TO YOUR INTERNET PLAN FOR FREE FOR 3 MONTHS. MAKE ANY SOUND AT ALL TO LEAVE THE SUPPORT QUEUE AND SPEAK WITH A NEW ACCOUNT SPECIALIST RIGHT AWAY.
returns to playing compressed elevator music through an old can
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if you want to get insulted personally by an operator stay on the line
20 minutes later, a robot voice - Please wait, our attendants are busy. You are very valuable to us.
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I audibly laughed.
My ISP's customer service is spectacular. It's literally THE reason I've stuck with my ISP the entire time I've lived here. Well, that and the fact that they're the only option.
All infrastructure should be owned by the government
Or at least community cooperatives. Having no voice or say in how your fixed infrastructure is operated is asking to be exploited
The reason I haven't switched is because I have no real alternatives. I could try a wireless service, but it would likely be a downgrade as signal is not the greatest in my area.
The reason i don't switch is because the price is fair enough and i have less connection issues compared the all the others we have available.
I'm gonna have to sue whoever said that to deal with the whiplash from my doubletake
I was lucky enough to have options after I moved a few years ago, and went with the smaller semi-local isp that offers better speeds for better prices, and no bullshit. The customer service is actually pretty good too. I hope more people get options like that, it felt so good to leave the big guys.
Bluntly: If you're fortunate, you'll have two options for internet. DSL and cable. Sometimes there's other "options" like a WISP or starlink, or even a dual up provider, but the speed comparison is not even close, so I usually discard most of those as viable either on ping time or bandwidth.
It's extremely likely that only one provider services your residence with DSL, and one provider does cable. Two providers. All other options are basically a wholesale or resale of these two providers, meaning you still get service from one of those two.
If you're extremely lucky, you'll also have the option of fiber. And IMO, that is the only time you really get three options.
If you go with a third party ISP, the last mile is still one of the two that actually come into your residence.
So the only real options you have are: do you want to buy internet direct from the ISP that owns the line to your house, or do you want to buy internet from someone who will contact that company to give you internet? If you don't like the DSL provider, and you don't like the cable provider, you're completely fucked. Gg everyone.
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ISPs are generally all equally as bad (except for Spectrum. They're probably the worst.). I stay with my ISP because they've never once complained about any of the torrenting I've done.
Not to shill, but this is the primary reason why I've stayed with FIOS for the past few years. That and the fact that there are no contracts, it's just a flat fee, forever. No promotion period or anything, either.
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Lol
I've only had one ISP with excellent service, and it was a small family-run one. It was pretty expensive, too. The rest have ranged from "ok I guess" to "oh my god, I vow never to deal with these shitcunts again for the rest of my days".
Besides, logically, if the ISPs really were a pleasure to deal with, then surely making it easy to switch would be welcomed, no? People would see how good your service is then switch to you.
Curious. Almost like they're chatting complete and utter bollocks.
If they all suck, are they all not doing exceptionally well? I, too, can make statistics say whatever I want. If you manipulate the data, then a lie will sell itself.
lol
TBF they are right in my case. I pay for my ISPs small business offer, which is the former state own ISP, because they are the only ones who get me proper customer service in a reasonable time. (With 8h next business days. I could live with a few days. But it's that or 4-8 weeks) And I need a static IPv4 which none offers for non-business customers anymore.
Damn. But that bill makes me cry every fucking month. Even fucking Starlink would be cheaper,but I do would get offline before giving money to Elon.
I mean yeah, Virgin has been pretty solid in that regard for the 20 years I've used them, and their service has been solid too.
I'd be wary of switching to another company that doesn't have such a good proven track record, though due to prices I'm considering swapping to Brsk for a bit to see how they hold up, given that they have symmetric gigabit fibre to the house with static IP for a very nice low price.