this post was submitted on 18 Sep 2025
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cross-posted from: https://programming.dev/post/37646129

Source: Reddit postPrivate front-end.

Samsung Statement to Android Authority:

Samsung is committed to innovation and enhancing every day value for our home appliance customers. As part of our ongoing efforts to strengthen that value, we are conducting a pilot program to offer promotions and curated advertisements on certain Samsung Family Hub refrigerator models in the U.S. market.

As a part of this pilot program, Family Hub refrigerators in the U.S. will receive an over-the-network (OTN) software update with Terms of Service (T&C) and Privacy Notice (PN). Advertising will appear on certain Family Hub refrigerator Cover Screens. The Cover Screen appears when a Family Hub screen is idle. Ad design format may change depending on Family Hub personalization options for the Cover Screen, and advertising will not appear when Cover Screen displays Art Mode or picture albums.

Advertisements can be dismissed on the Cover Screens where ads are shown, meaning that specific ads will not appear again during the campaign period.

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[–] mechoman444@lemmy.world 36 points 1 day ago (2 children)

The easiest thing in the world is not to connect your fridge to the internet.

Also don't buy Samsung refrigerators they are truly truly horrific.

I'm an appliance repairman.

[–] Kurroth@aussie.zone 5 points 1 day ago (2 children)

What is their issue? Their warranty often out competes other manufacturers here.

[–] mechoman444@lemmy.world 2 points 1 day ago

Two primary issues with Samsung refrigerators:

  1. On the French door models, the drainage system for the ice maker is poorly designed. Instead of water draining down into the pan underneath the refrigerator to evaporate, it backs up into the ice maker compartment. This causes a heavy buildup of ice. Eventually, the ice can get so bad inside the compartment that it prevents the refrigerator section from cooling properly.

  2. On almost all Samsung refrigerators, the drain holes for the freezer evaporator coil are too narrow. This leads to water and ice backing up into the freezer, creating widespread issues across the unit.

As a result, these refrigerators break down frequently. More than 50% of our work orders are Samsung ice maker problems. The root cause of these service calls is simply poor engineering and design deficiencies by the manufacturer.

[–] NauticalNoodle@lemmy.ml 5 points 1 day ago* (last edited 1 day ago) (2 children)

They're low-quality. My family just got rid of one partly because the condenser line kept freezing over and spilling water everywhere but mainly because the electronic touchscreen controls also froze and never worked again so the temp could never be adjusted even after a thaw and reboot. Their microwaves also suck.

[–] echodot@feddit.uk 8 points 1 day ago* (last edited 1 day ago)

The refrigerator I have is a cheap one purchased by a landlord. The house was then sold about 20 years ago and it entered private ownership, that owner sold the house again, the next owner died of old age, the next owner entered a care home, the next owner got married and moved out and then I bought the house. Through it all the refrigerator has endured.

I have no idea what make it is because the label has worn off, to my knowledge no one has ever done anything to it because when I was redoing the floor I found a snickers wrapper underneath it, dated 2005

I swear everything is crap now and made to last all of 5 years and 1 day so that it breaks down just outside of the warranty window.

[–] Tollana1234567@lemmy.today 3 points 1 day ago (1 children)

Seems like a gimmick fridge

[–] CmdrShepard49@sh.itjust.works 1 points 22 hours ago

That describes their entire product line. We have a Samsung range that is already crapping out after a couple of years. One of the burners turns on at max power regardless of where you adjust the knob and the "hot surface" light stays on 24/7.

[–] phx@lemmy.world 4 points 1 day ago

In that case the easiest thing is not to buy a Samsung or any other "smart" fridge

[–] SpiceDealer@lemmy.dbzer0.com 7 points 1 day ago* (last edited 1 day ago)

Don't ever buy any fridge with internet connectivity. This also extends other home appliances. Just buy those classic white boxes or, if you fancy yourself the Gordon Ramsey type and have money/credit score to buy one, get a Viking fridge.

[–] surph_ninja@lemmy.world 28 points 2 days ago (1 children)

Given how many times Samsung’s been caught spying on customer mics, and throwing ads into everything with an internet connection, I don’t understand why anyone is still putting wifi credentials into a Samsung device.

[–] TomAwsm@lemmy.world 10 points 2 days ago (1 children)

I don't understand why people even buy their products. Shouldn't trust them farther than you can throw your fridge.

[–] surph_ninja@lemmy.world 7 points 2 days ago (1 children)

Agreed. They’re not even good products without the spying. Bad on top of bad.

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[–] echodot@feddit.uk 32 points 2 days ago* (last edited 2 days ago) (1 children)

If you have gone out of your way and intentionally purchased a fridge with an internet connection and a screen frankly you deserve this. What did you expect? Screens have advertisements on them, why else would they put a screen on there.

[–] BanMe@lemmy.world 17 points 2 days ago (3 children)

There was a time when WiFi was actually useful in smart appliances, I have an LG washer/dryer about 7-8 years old, no touchscreens, but by WiFi you can get cycle done alerts, time checks, even remote start it. My matching fridge gives me energy conservation information, and allows me to choose a lower duty winter cycle

I like these features. IDK why the fuck I would want a fridge with a touchscreen. All the smart appliances I've seen in the last 5 years are just there to serve you ads and steal your data.

[–] phutatorius@lemmy.zip 1 points 1 day ago

Yeah, if I wanted to monitor and control my appliance online (which I don't), just give me wifi connectivity and a REST API.

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[–] 2910000@lemmy.world 8 points 1 day ago (1 children)

I'd love a fridge with network connectivity and 'smart' features, but I'd need control over the firmware it runs

[–] Taleya@aussie.zone 8 points 1 day ago (5 children)
[–] 2910000@lemmy.world 7 points 1 day ago (2 children)

As someone who's into home automation:

  1. Some of the features are cool, like seeing what's in your fridge remotely. That'd be nice to have while I'm out shopping
  2. I currently have an old NUC hooked up to a little interface and some speakers in my kitchen. It's a bit janky, and it would be nice to run that through some hardware that's actually intended for kitchen use

Admittedly I'm not sure I could justify the price for "would be nice" features like that

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[–] robocall@lemmy.world 7 points 1 day ago (1 children)

Love my dumb fridge. No screens, no water dispenser. I own a pitcher and a facuet. Don't need to change filters every six months or check the weather on my fridge. I never want a screen on my fridge.

[–] echodot@feddit.uk 4 points 1 day ago

My fridge is in a little room off the kitchen, so there'd be literally no point there being a screen on it anyway, has the only time I ever go in there is to get something out of the fridge.

[–] lmuel@sopuli.xyz 32 points 2 days ago

I hate the enshittification going on everywhere but I'd say the whole smart fridge thing was pretty shitty to begin with...

[–] NoodlePoint@lemmy.world 19 points 2 days ago (4 children)

I'd still take a dumb fridge and magnets at any time of the day.

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[–] RalphWolf@lemmy.ca 17 points 2 days ago

The other crime here is Bixby.

[–] Octavio@lemmy.world 23 points 2 days ago (1 children)

I need my fridge to maintain a cold temperature on the inside. That’s it. That’s 100% of what I need from a fridge. The last one I bought was $300 and there’s no place to put an ad. I have no idea why y’all were hooking your appliances up to the internet in the first place, but I’m sorry you’re having a bad time.

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[–] PerogiBoi@lemmy.ca 187 points 3 days ago (9 children)

Tfw u set up Pihole so ur fridge stops spamming you with ads.

[–] wetbeardhairs@lemmy.dbzer0.com 80 points 3 days ago (24 children)

I wonder how much longer that will work. DNS over HTTPS is now a thing and totally defeats the mechanism of a pihole.

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[–] Tollana1234567@lemmy.today 23 points 2 days ago (4 children)

if people are buying 1800$ fridges, its on them if they get ads from samsung.

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[–] handsoffmydata@lemmy.zip 27 points 2 days ago (1 children)

Next model will come with a latch that won’t unlock the fridge door until you’ve watched a 30 second ad or are subscribed to SnackPass+ for 29.99$ a month.

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[–] jmsy@lemmy.world 15 points 2 days ago (1 children)

is this punishment for expelling hyundai workers?

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[–] floo@retrolemmy.com 111 points 3 days ago* (last edited 3 days ago) (41 children)

When I was at Home Depot, I absolutely refused to sell Samsung appliances. They’re garbage. They’re expensive garbage, to be more precise.

The average failure rate for a Samsung refrigerator is that around three years. The condensers are garbage. Washer/dryer? Average around five years before they break. I know, because I keep people coming back in to buy replacement appliances for their Samsung garbage.

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[–] UnderpantsWeevil@lemmy.world 26 points 2 days ago (3 children)

👏 You 👏 Don't 👏 Need 👏 A 👏 TV 👏 On 👏 Your 👏 Fridge 👏

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[–] xvertigox@lemmy.world 48 points 3 days ago (7 children)

Why the fuck would you buy a smart fridge.

[–] prettybunnys@sh.itjust.works 27 points 2 days ago (4 children)

When the idea of them first came in to play the thought were items put in would have rfid tags or another identifier and your fridge could help you keep inventory and track when things might be going bad, suggest recipes and whatnot.

We shoulda known it’d be ads tho

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[–] tabular@lemmy.world 57 points 3 days ago (1 children)

"Innovation" used to mean better prices and/or better products. Adding adverts to a product you already own isn't innovation.

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[–] Rooty@lemmy.world 9 points 2 days ago

Meanwhile my fridge made in communist Yugoslavia is still going strong.

[–] cley_faye@lemmy.world 31 points 2 days ago (7 children)

I see a bright future for "low tech" tech companies soon.

"Here's our new fridge.

- What does it does?

- It cools your food.

- And?

- That's it."

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[–] captainastronaut@seattlelunarsociety.org 61 points 3 days ago (13 children)

Anyone who fell into the trap of buying a fridge with a screen in it kind of deserves this.

[–] kevincox@lemmy.ml 81 points 3 days ago (5 children)

I hear what you are saying. But our society is pretty fucked up if you "deserve" something bad because you bought a product without imaging how the manufacturer can make it worse in the future.

The owners should be able to return the product if something like this happens, no matter how long ago they bought it.

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[–] WhatAmLemmy@lemmy.world 67 points 3 days ago (2 children)

This would already be illegal if we didn't live in corporate dictatorships.

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[–] Wispy2891@lemmy.world 13 points 2 days ago

Enhance the product by making it shittier

[–] _cryptagion@anarchist.nexus 59 points 3 days ago (6 children)

call me old-fashioned, but you don't need a fridge with a fucking screen in it.

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[–] peoplebeproblems@midwest.social 36 points 3 days ago (5 children)

Don't connect your devices to the Internet if they worked before without the Internet.

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