Technology

Not like I was going to burger king anyway but this is a solid reason not to

This is the worst timeline. 1984 was a warning not an instruction manual.

My SO works at a callcenter and they get dinged for the use of what they call "tragic phrases." These include, but aren't limited to:

• "Unfortunately"
• Words/phrases that imply uncertainty like "should"
• Words/phrases that imply non-commitment like "I can't do that" or "that's against policy" or "that's not my dept"
• So-called sloppy words/phrases like "No problem" or "hold on just a sec"

Its fucking ridiculous. They pay some outside vendor for training and guidelines.

I went to Wendy’s the other day, and they have this automatic pre-recorded English-fluent woman cheerfully ask for your order. While an actual person didn’t indicate that they were ready, I know they won’t do a second intro message either way, so I started to order. A heavy spanish accent comes over the speaker “Fucking wait, god.” My only thought was “Fair enough” and I waited.

Whoever implements these systems is crazy. We don’t pay people enough to be policed that heavily.

So...instead of AI doing the work...AI is going to be the Boss?

Fuck. That.

Is this why I can’t buy a steam machine?

As if that were the reason people don't go to Burger King

why don't they focus on fixing their cold soggy fries and shit-tier "burgers" first

"Welcome to Burger King, I love you."

No Kings!

I used to work for a consultancy that tried to bill themselves as experts in VR/AR. This is back in 2017 or so. We helped a client make a 3D tracking system with VR/AR applications, and this client let us kind of run with it.

Anyway, I was sort of head of this AR/VR thing, and we were always desperate for free advertising, so I somehow got pulled to provide my thoughts on the impact of VR/AR on the grocery store industry for an article in "The Grocer" or some other industry mag.

Leading up to the call, I was trying to think of what I'd say. My thoughts were on building out virtual grocery stores to test customer reactions before building them for real. Bring in some test subjects, see how they plan their route, how they react to different placements of goods. Track their eye movements to see if the new end-cap design is working. Time how long they spend in the store, etc. Are the aisles too narrow and claustrophobic. I got the idea from another client who was using VR to test out new detergent bottle concepts (apparently a one-off of a blow-molded bleach bottle is crazy expensive).

Well my consultancy had been purchased by a multinational conglomerate a year or so prior, so I got a phone call from some C-suite ass who wanted to brief me on what they wanted me to say to the magazine.

His idea was a service where you could have a store employee wear some kind of camera rig so the customer could sit at home in VR and pilot the employee around the store. This would essentially replace curbside pickup, but with the added benefit of "allowing the customer to pick which apple they want out of the bunch."

I resolved to ignore that advice, but the whole magazine thing ended up falling through anyway. I quit within the year.

FORCING Minimum Wage workers to say Please and Thank You will ENSURE that their FOOD QUALITY will go UP while Prices go Affordable!

Pro tip to BK: I probably wouldn't even notice the lack of 'please' and 'thank you'. I would, however, be significantly happier if you stopped making them say "You Rule". Seems like they have to say it as both greeting and a "your order is finished". It's just unpleasantly cringey.

No one asked for this

That sounds like a big steaming violation of workers rights.

Is surveiling workers fine where this is planned to be executed?

"Please, go fuck yourself. Thank you."

Please do not, that's disgusting, thank you.

!aboringdystopia@lemmy.world

Just like basically all of this AI shit... Who is this for?

They should be focused on making their food better and cheaper, not making their employees miserable.

I'll get my burger at whatever restaurant treats its workers and customers like human beings.

Not at all dystopian. Orwell would approve!

I regret choosing the red pill; this reality is getting worse and worse. Can I go back to the 90s Matrix?

Fuck I gotta stop doing to BK now too?

Cool, so AI will be replacing the managers first.

“Im sorry Sylvia we’re going to have to let you go. You didn’t say ‘thank you’ enough.

It says here you were obsessed with someone named ‘Hank Ewe’. Absolutely deplorable. “

They cant keep staff as it is, so this?

Welcome to Costco, I love you

https://www.youtube.com/watch?v=ZIFCWpn4qQ4

Oh hey, that's almost exactly the kind of cyberpunk dystopia that I grew up reading fiction about:

https://marshallbrain.com/manna1

IIRC Burger King was one of, if not the first companies to use computerized inventory/bookkeeping. And they used it to try and crack down on employees giving away extra food. It was a giant waste of money.