this post was submitted on 26 Feb 2026
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414
Burger King will use AI to check if employees say ‘please’ and ‘thank you’ (www.theverge.com)
submitted 22 hours ago by UnderpantsWeevil@lemmy.world to c/technology@lemmy.world
141 comments fedilink hide all child comments
 

The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

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[–] Archangel1313@lemmy.ca 34 points 16 hours ago (3 children)

So...instead of AI doing the work...AI is going to be the Boss?

Fuck. That.

[–] Jakeroxs@sh.itjust.works 24 points 15 hours ago (1 children)

And middle managers everywhere don't see the writing on the wall somehow.

[–] webhead@lemmy.world 7 points 15 hours ago (1 children)

Thing is, I'm sure they do. But they're middle management so they can't do shit about it. Executives that think this stupid shit up have their heads so far up their ass they don't understand how incredibly dumb their ideas for what AI does actually are.

[–] Jakeroxs@sh.itjust.works 4 points 14 hours ago (1 children)

Idk, one of my co-workers on another team specifically brought up to their manager that what it's currently being trained to do is basically a majority of the managers job and he didn't get it.

Maybe he does and was just playing it off though 🤷

[–] webhead@lemmy.world 2 points 13 hours ago (1 children)

Well some people are just stupid too lol. I bet most of them see that threat. Some also want to try and be the one that stays behind because they did all the AI stuff not realizing it's all going to fail lol.

[–] Jakeroxs@sh.itjust.works 1 points 11 hours ago (1 children)

I don't think it'll completely fail, you are overestimating the average middle manager ;)

[–] webhead@lemmy.world 1 points 1 hour ago

Sure. Some of it does work. I use AI all the time which is why I know how bad it is at a lot of things. x)

It's going to fail to provide the absurd gains these idiots executives keep claiming. Of course I suspect all the layoffs and stuff they're doing, they're just using "AI" as a cover for their own incompetence (over hiring during COVID among other things).

[–] mab@lemmy.world 5 points 15 hours ago

This is going to be the boring dystopia we all experience.