this post was submitted on 18 Jun 2024
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McDonalds removes AI drive-throughs after order errors (www.bbc.com)
submitted 10 months ago by Stopthatgirl7@lemmy.world to c/technology@lemmy.world
106 comments fedilink hide all child comments
 

McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars' worth of chicken nuggets.

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[–] senorblackbean@lemmy.world 52 points 10 months ago (3 children)

Should have gone with the real AI solution: Actually Indian

[–] ObstreperousCanadian@lemmy.ca 14 points 10 months ago (1 children)

That's what Tim Hortons did in Canada!

[–] ripcord@lemmy.world 2 points 10 months ago (1 children)

Like, the drive through connects to some Indian call center?

[–] ObstreperousCanadian@lemmy.ca 4 points 10 months ago

No, they hire a lot of temporary foreign workers from India.

[–] sugar_in_your_tea@sh.itjust.works 1 points 10 months ago

As someone who works with a few Indians, I'm a fan. They're hard-working and reasonably easy to understand. Can't be worse than AI, in any case.