this post was submitted on 10 Jul 2024
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Most consumers hate the idea of AI-generated customer service (www.techspot.com)
submitted 4 months ago by neme@lemm.ee to c/technology@lemmy.world
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[–] BastingChemina@slrpnk.net 38 points 4 months ago (1 children)

I think it's more "Most consumers hate the idea of a bad, unhelpful customer service".

I'm fine with AI if it was actually helping to solve my issue, but it is generally not the case.

[–] captainlezbian@lemmy.world 11 points 4 months ago (1 children)

I cannot imagine a scenario in which it comprehends my problem that I can’t just solve on their website

[–] laranis@lemmy.zip 5 points 4 months ago (1 children)

See: Rufus, Amazon's chatbot. I've never seen a more useless application of electrons. If it isn't already in the description then it can't help you.

If it is already in the description I don't need your shitty chatbot, Jeffrey.

[–] Malfeasant@lemmy.world 2 points 4 months ago

a more useless application of electrons

Microsoft is worse... Have a problem, google it, find a link that has a promising summary, click it- "try Windows 11!" Because that's what dead links do.