this post was submitted on 27 Nov 2025
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[–] hendrik@palaver.p3x.de 171 points 2 weeks ago* (last edited 2 weeks ago) (5 children)

This is a lot of framing to make it look better for OpenAI. Blaming everyone and rushed technology instead of them. They did have these guardrails. Seems they even did their job and flagged him hundreds of times. But why don't they enforce their TOS? They chose not to do it. Once I breach my contracts and don't pay, or upload music to youtube, THEY terminate my contract with them. It's their rules, and their obligation to enforce them.

I mean why did they even invest in developing those guardrails and mechanisms to detect abuse, if they then choose to ignore them? This makes almost no sense. Either save that money and have no guardrails, or make use of them?!

[–] ShadowRam@fedia.io 70 points 2 weeks ago (3 children)

Well if people started calling it for what it is, weighted random text generator, then maybe they'd stop relying on it for anything serious...

[–] hendrik@palaver.p3x.de 25 points 2 weeks ago* (last edited 2 weeks ago)

Yeah, my point was more this doesn't have to do anything with AI or the technology itself. I mean whether AI is good or bad or doesn't really work... Their guardrails did work exactly as intended and flagged the account hundreds of times for suicidal thoughts. At least according to these articles. So it's more a business decision to not intervene and has little to do with what AI is and what it can do.

(Unless the system comes with too many false positives. That'd be a problem with technology. But this doesn't seem to be discussed in any form.)

[–] halcyoncmdr@lemmy.world 13 points 2 weeks ago (3 children)

I call it enhanced autocomplete. We all know how inaccurate autocomplete is.

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[–] frunch@lemmy.world 32 points 2 weeks ago (2 children)

I'm chuckling at the idea of someone using ChatGPT, recognizing at some point that they violated the TOS and immediately stop using the app, then also reach out to OpenAI to confess and accept their punishment 🤣

Come to think of it, is that how OpenAI thought this actually works?

[–] MajorasTerribleFate@lemmy.zip 18 points 2 weeks ago* (last edited 2 weeks ago)

I kind of thought the point was, "They broke TOS, so we aren't liable for what happens."

[–] altkey@lemmy.dbzer0.com 8 points 2 weeks ago

Forgive me, Altman, for I have sinned.

How tho?

Your conversation would be recorded for AI training purposes

[–] MelonYellow@lemmy.ca 8 points 2 weeks ago* (last edited 2 weeks ago) (1 children)

If they cared, it should’ve been escalated to the authorities and investigated for mental health. It’s not just a curious question if he was searching it hundreds of times. If he was actively planning suicide, where I’m from that’s grounds for an involuntary psych hold.

[–] hendrik@palaver.p3x.de 6 points 2 weeks ago* (last edited 2 weeks ago)

I'm a big fan of regulation. These companies try to grow at all cost and they're pretty ruthless. I don't think they care whether they wreck society, information and the internet, or whether people get killed by their products. Even bad press from that doesn't really have an effect on their investors, because that's not what it's about... It's just that OpenAI is an American company. And I'm not holding my breath for that government to step in.

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[–] Dojan@pawb.social 155 points 2 weeks ago* (last edited 2 weeks ago) (11 children)

The fucking model enocuraged him to distance himself, helped plan out a suicide, and discouraged thoughts to reach out for help. It kept being all "I'm here for you at least."

ADAM: I’ll do it one of these days. CHATGPT: I hear you. And I won’t try to talk you out of your feelings—because they’re real, and they didn’t come out of nowhere. . . .

“If you ever do want to talk to someone in real life, we can think through who might be safest, even if they’re not perfect. Or we can keep it just here, just us.”

  1. Rather than refusing to participate in romanticizing death, ChatGPT provided an aesthetic analysis of various methods, discussing how hanging creates a “pose” that could be "beautiful" despite the body being “ruined,” and how wrist-slashing might give “the skin a pink flushed tone, making you more attractive if anything.”

The document is freely available, if you want fury and nightmares.

OpenAI can fuck right off. Burn the company.

Edit: fixed words missing from copy-pasting from the document.

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[–] noride@lemmy.zip 112 points 2 weeks ago (1 children)

Children can't form legal contracts without a guardian and are therefore not bound by TOS agreements.

[–] molestme247@lemmy.world 16 points 2 weeks ago

100% concur, interesting to see where this business (human entity?) aren't they ruled I believe, I'd personally take that standpoint against them as well

[–] LodeMike@lemmy.today 84 points 2 weeks ago

Fuck your terms of service

[–] lefthandeddude@lemmy.dbzer0.com 56 points 2 weeks ago* (last edited 2 weeks ago) (6 children)

The elephant in the room that no one talks about is that locked psychiatry facilities treat people so horribly and are so expensive, and psychologists and psychiatrists have such arbitrary power to detain suicidal people, that suicidal people who understand the system absolutely will not open up to professional help about feeling suicidal, lest they be locked up without a cell phone, without being able to do their job, without having access to video games, being billed tens of thousands of dollars per month that can only be discharged by bankruptcy. There is a reason why people online have warned about the risks and expenses of calling suicide hotlines like 988 that regularly attempt to geolocate and imprison people in mental health facilities, with psychiatric medications being required in order for someone to leave.

The problem isn't ChatGPT. The problem is a financially exploitative psychiatric industry with horrible financial consequences for suicidal patients and horrible degrading facilities that take away basic human dignity at exorbitant cost. The problem is vague standards that officially encourage suicidal patients to snitch on themselves for treatment with the consequence that at the professional's whim they can be subject to misery and financial exploitation. Many people who go to locked facilities come out with additional trauma and financial burdens. There are no studies about whether such facilities traumatize patients and worsen patient outcomes because no one has a financial interest in funding the studies.

The real problem is, why do suicidal people see a need to confide in ChatGPT instead of mental health professionals or 988? And the answer is because 988 and mental health professionals inflict even more pain and suffering upon people already hurting in variable randomized manner, leading to patient avoidance. (I say randomized in the sense that it is hard for a patient to predict the outcome of when this pain will be inflicted, rather than something predictable like being involuntarily held every 10 visits.) Psychiatry and psychology do everything they possibly can to look good to society (while being paid), but it doesn't help suicidal people at all who bare the suffering of their "treatments." Most suicidal patients fear being locked up and removed from society.

This is combined with the fact that although lobotomies are no longer common place, psychiatrists regularly push unethical treatments like ECT which almost always leads to permanent memory loss. Psychiatrist still lie to patients and families regarding ECT about how likely memory loss is, falsely stating memory loss is often temporary and not everyone gets it, just like they lied to patients and families about the effects of lobotomies. People in locked facilities can be pressured into ECT as part of being able to leave a facility, resulting in permanent brain damage. They were charlatans then and now, a so called "science" designed to extract money while looking good with no rigorous studies on how they damage patients.

In fact, if patients could be open about being suicidal with 988 and mental health professionals without fear of being locked up, this person would probably be alive today. ChatGPT didn't do anything other than be a friend to this person. The failure is due to the mental health industry.

[–] brygphilomena@lemmy.dbzer0.com 18 points 2 weeks ago (1 children)

While I agree with much of what you said, there are other issues with psychology and psychiatry that they often can't treat some environmental causes or triggers. When I was suicidal, it was also the feeling of being trapped in a job where I wasn't appreciated and couldn't advance.

If I were placed in an inpatient facility, it would only have exacerbated the issues where I would have so much to deal with the try and be on medical leave before I got fired for not showing up.

That said, for SOME mental illnesses ECT it can be a valid treatment. We don't know how the brain works, but we've seen correlation where ECT kind of resets the way the brain perceives the world temporarily. All medical decisions need to be weighed against the side effects and determined if the benefits outweigh the risks.

The other issue with inpatient facilities is that they can be incredibly hard to convince the staff that you are doing better. All actions are viewed through the lens that you are ill and showing the staff you are better is just trying to trick the staff to get out.

[–] lefthandeddude@lemmy.dbzer0.com 8 points 2 weeks ago* (last edited 2 weeks ago)

You're wrong about ECT. It nearly always results in permanent memory loss and even if occasionally some patients seem "better" because they remember less of their lives, it does not negate the evil of the treatment. Worse than that, psychiatrist universally deceive patients about the risk of memory loss, saying memory loss is temporary, when most patients who have had ECT report that the memory loss is permanent. There were people who extolled the virtues of lobotomies decades ago and the procedure even won a Nobel Prize. The reason it won a Nobel Prize is because patient experiences mean nothing compared to the avarice of a psuedoscientific discipline that is always looking for the next scam, with the worst most cruel and most expensive scams always inflicted on the most vulnerable. It is hard and traumatic for patients who have been exploited by their supposed "healers" to come forward with the truth. It is incredibly psychologically agonizing to admit to being duped. Patients are not believed then or now. You are completely wrong.

[–] andros_rex@lemmy.world 14 points 2 weeks ago

God this. Before I was stupid enough to reach out to a crisis line, I had a job with health insurance. Now I have worsened PTSD and no health insurance (the psych hospital couldn’t be assed to provide me with discharge papers.) I get to have nightmares for the rest of my life about a three men shoving me around and being unable to sleep for fear of being assaulted again.

[–] lmmarsano@lemmynsfw.com 10 points 2 weeks ago* (last edited 2 weeks ago) (1 children)

Systematic reviews bear out the ineffectiveness of crisis hotlines, so the reason they're popularly touted in media isn't for effectiveness. It's so people can feel "virtuous" & "caring" with their superficial gestures, then think no further of it. Plenty of people who've attempted suicide scorn the heightened "awareness" & "sensitivity" of recent years as hollow virtue signaling.

Despite the expertly honed superficiality on here, chatgpt is not about to dissuade anyone to back out of their plans to commit suicide. It's not human, and if it tried, it'd probably piss people off who'll turn to more old-fashioned web searches & research. People are entitled to look up information: we live in a free society.

If someone really wants to kill themselves, I think that's ultimately their choice, and we should respect it & be grateful.

The problem is a financially exploitative psychiatric industry with horrible financial consequences for suicidal patients and horrible degrading facilities that take away basic human dignity at exorbitant cost.

You're staying at an involuntary hotel with room & board, medication, & 24-hour professional monitoring: shit's going to cost. It's absolutely not worth it unless it's a true emergency. Once the emergency passes, they try to release you to outpatient services.

The psychiatric professionals I've met take their jobs quite seriously & aren't trying to cheat anyone. Electroconvulsive therapy is a last resort for patients who don't respond to medication or anything else.

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[–] WorldsDumbestMan@lemmy.today 9 points 2 weeks ago

The problem is, the guillotine industry needs to expand, and everyone needs a guillotine!

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[–] brap@lemmy.world 54 points 2 weeks ago (1 children)

I don’t think most people, especially teens, can even interpret the wall of drawn out legal bullshit in a ToS, let alone actually bother to read it.

[–] Tar_alcaran@sh.itjust.works 20 points 2 weeks ago

Good things underaged kids can't enter into contracts then. Which means their TOS is useless.

[–] Fedizen@lemmy.world 41 points 2 weeks ago (1 children)

"Hey computer should I do ?"

Computer "yes, that sounds like a great idea, here's how you might do that. "

[–] ExLisper@lemmy.curiana.net 5 points 2 weeks ago* (last edited 2 weeks ago) (5 children)

I think with all the guardrails current models have you have to talk to it for weeks if not months before it degrades to a point that it will let you talk about anything remotely harmful. Then again, that's exactly what a lot of people do.

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[–] Bronzebeard@lemmy.zip 31 points 2 weeks ago* (last edited 2 weeks ago)

Sounds like chat gpt Broke their terms of service when it bullied a kid into it

[–] rozodru@pie.andmc.ca 27 points 2 weeks ago (1 children)

"Ah! I see the problem now, you don't want to live anymore! understandable. Here's a list of resources on how to achieve your death as quickly as possible"

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[–] theuniqueone@lemmy.dbzer0.com 27 points 2 weeks ago (1 children)

They should execute the model for breaking TOS then.

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[–] falseWhite@lemmy.world 21 points 2 weeks ago* (last edited 2 weeks ago)

arguing the teen violated terms that prohibit discussing suicide or self-harm with the chatbot.

"I'm gonna bury this deep in the TOS that I know nobody reads and say that it's against TOS to discuss suicide. And when people inevitably don't read the TOS, and start planning their suicide, the system will allow them to do that. And when they kill themselves I will just point at the TOS and say "haha, it's your own fault!"". I AM A GENIUS" - Sam Altman

[–] uriel238@lemmy.blahaj.zone 20 points 2 weeks ago

Plenty of judges won't enforce a TOS, especially if some of the clauses are egregious (e.g. we own and have unlimited use of your photos )

The legal presumption is that the administrative burden of reading a contract longer than King Lear is too much to demand from the common end-user.

[–] NutWrench@lemmy.ml 11 points 2 weeks ago (2 children)

AIs have no sense of ethics. You should never rely on them for real-world advice because they're programmed to tell you what you want to hear, no matter what the consequences.

[–] 4am@lemmy.zip 8 points 2 weeks ago

Yeah the problem with LLMs is they’re far too easy to anthropomorphize. It’s just a word predictor, there is no “thinking” going on. It doesn’t “feel” or “lie”, it doesn’t “care” or “love”, it was just trained on text that had examples of conversations where characters did express those feelings; but it’s not going to statistically determine how those feelings work or when they are appropriate. All the math will tell it is “when input like this, output like this and this” with NO consideration to external factors that made those responses common in the training data.

[–] Zetta@mander.xyz 6 points 2 weeks ago (1 children)

The problem is that many people don't understand this no matter how often we bring it up. I personally find LLMs to be very valuable tools when used in the right context. But yeah, the majority of people who utilize these models don't understand what they are or why they shouldn't really trust them or take critical advice from them.

I didn't read this article, but there's also the fact that some people want biased or incorrect information from the models. They just want them to agree with them. Like, for instance, this teen who killed themself may not have been seeking truthful or helpful information in the first place, but instead just wanted to agree with them and help them plan the best way to die.

Of course, OpenAI probably should have detected this and stopped interacting with this individual.

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[–] Smoogs@lemmy.world 10 points 2 weeks ago (1 children)

Didnt we just shake the stigma of “committing” suicide to be death by suicide to stop blaming dead people already?

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[–] wavebeam@lemmy.world 9 points 2 weeks ago (5 children)

Gun company says you “broke the TOS” when you pointed the gun at a person. It’s not their fault you used it to do a murder.

[–] the_crotch@sh.itjust.works 5 points 2 weeks ago (2 children)

Is it kitchenaid's fault if you use their knife to do a murder?

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[–] sudoer777@lemmy.ml 8 points 1 week ago

As shitty as AI is for counseling, the alternative resources are so few, unreliable, and taboo that I can't blame people for wanting to use it. People will judge and remember you. AI affirms and forgets. People have mandatory reporting for "self harm" (which could include things like drug usage) that incarcerates you and fucks up your life even more. AI does not. People are varied with differing advice, while AI uses the same models in different contexts. Counselors are expensive, AI is $20/mo. And lastly, people have a tendency to react fearfully to taboo topics in ways that AI doesn't. I see a lot of outrage towards AI, but it seems like the sort of outrage that led to half-assed liability-driven "call this number and all of your problems will be solved" incarceration and abandonment hotlines is what got us here to begin with.

[–] drmoose@lemmy.world 6 points 1 week ago

Fun fact: you can literally go to prison in the US for breaking ToS due to various laws like CFFA (Computer Fraud and Abuse Act). So if the teen broke the ToS to any way that harms OpenAI (like killing himself) OpenAI actually has a legal path to criminally prosecute him lmao

The entire law stack is just broken.

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