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"Benefit of the doubt" is a very important aspect of a game's success (piefed.social)
submitted 19 hours ago by Grailly@piefed.social to c/games@lemmy.world
22 comments fedilink hide all child comments
 

I often bemoan the fact that marketing or circumstances surrounding a game have a disproportionate amount of sway on the perception of quality in video games. "Bad" games can be successful and "good" games can be review bombed to hell. With this post I would like to look at why the situation surrounding a game is as important to its perception than its actual quality. I don't think marketing brain washes people into liking games, but rather, it buys benefit of the doubt.

Recently, Highguard released to the dreaded "overwhelmingly negative" review tag on Steam, meaning most people had left a negative review. What interested me was that many of these reviews, even discarding the obvious review bombing ones, were written after fewer than 2 hours. I think this is a big sign that the game did not get benefit of the doubt. The terrible perception of the game from it's failed marketing hadn't afforded it that. So after 2 hours of not having a good time, the game was deemed bad and negative reviews were written.

I had a different approach to Highguard than many of these reviewers. I was actually rooting for it, I like a lot of the previous work of the developers. After 2 hours of play, there were a few things I didn't like at all about the game, but instead of thinking they were bad, I was wondering why these elements were included. There had to be a reason, right? I had to play more to find out. I wasn't necessarily enjoying the game more than most, but by granting the developers the extra benefit of the doubt, I didn't leave a negative review (nor a positive one), and came back the next day to play more. This seems to be a trend as if you only take into account reviews with 2+ hours of play time, Highguard's opinions are "mixed" rather than "overwhelmingly negative".

This is something I've noticed throughout my journey in video games. If I'm invested in a game before I even play it, there's a much greater chance I'll like it. That's exactly the job of marketing and franchises, getting you invested before you even play.

The first time I noticed this was in my early teens, when I pirated a lot of games. I noticed that I tended to like games I bought more than the ones I pirated. The monetary investment pushed me to try harder to like them, while dropping a game that cost me nothing was pretty easy.

This goes in pair with another of my big complaints in video games: tutorials are terrible. On average, the first hour of a video game is sub par. It does take some determination to get through these early parts to get to the good stuff. Without some benefit of the doubt, many good games would be dropped and deemed bad. Wanting to like a game is a really important factor.

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[–] IronBird@lemmy.world 1 points 1 hour ago

if your game isnt interesting within the free-refund time period on steam, expect bad reviews

simple as

[–] termaxima@slrpnk.net 0 points 1 hour ago

Sorry but this sounds kinda condescending to me. I know you're trying to make a point about expectations affecting people's judgement (which is obviously correct) but it really comes off as pretentious instead ; I hope this is not on purpose.

It feels like you're saying "I thought about the game and asked questions while everyone was just dismissive and didn't think, so it's their fault for not enjoying it" (I know this is not what you said, I'm exaggerating so you can maybe see how you come off)

Ironically, by saying people shouldn't be so dismissive, you are being quite dismissive of them. I think there are better ways to phrase what I believe to be your main argument (expectations affect experience), although I won't pretend I'm great at those things (I probably sound quite condescending here ; I promise I'm actually trying to help)

[–] Kolanaki@pawb.social 1 points 2 hours ago* (last edited 2 hours ago) (1 children)

The game very much looks like it is in the same boat Concord was in. It might be a perfectly cromulent game, but why should/would anyone play it over other established games exactly the same that have better character designs for the heroes? Because it's free? Becsuse you have a horse?

[–] RightHandOfIkaros@lemmy.world 1 points 1 hour ago

To be fair, the character designers for Highguard cooked way harder than the character designers for Concord.

Highguard's roster has good color separation, decent color palette, and strong silhouette design, making the character designs more appealing.

Concord had issue with each of these. Poor color palette, sometimes non-existent color separation, and silhouettes that were decent on some characters but too similar between other chracters. Concord's character designers also mistook being able to use texture variation in place of color separation, and that only really works very close up, as far away the texture goes away and its just a fast blob of the same colored pixels. Unfortunately, Concord's characters were very unappealing, and they required entire redesigns to correct them. Essentially, it was too much work to try to recover, and would have made more sense to completely start over.

Highguard is a lot better off then Concord, even if it needs more work to improve. And I doubt we will ever see as monumental a disaster as Concord ever again.

[–] mohab@piefed.social 1 points 6 hours ago

I know they're called "reviews" but they actually often wildly swing between actual, in-depth reviews and quick impressions. Blame Steam for having no interest in differentiating between the two, not users for using the feature as intended.

They could have a "Quick Impressions" section with no minimum character limit, and a "Reviews" section with a 500-word limit or more, and even have a separate score for each. Or any alternative solution that achieves the same result.

[–] ampersandrew@lemmy.world 5 points 11 hours ago

Even after having gone through the tutorial, 2 hours is more than enough time to see the loop of Highguard several times and decide you don't like it. 2 hours is more than enough to count as "the old college try" for any game, as it should be a goal of the designers to make your game fun and interesting right away. If I'm waiting more than how long it would take me to watch a feature length movie before I start having fun, then they screwed up.

[–] betterdeadthanreddit@lemmy.world 29 points 18 hours ago (1 children)

On average, the first hour of a video game is sub par.

If it's a golf game, you're doing all right then.

[–] slimerancher@lemmy.world 10 points 18 hours ago (1 children)

Heh, didn't expect a golf joke here.

[–] betterdeadthanreddit@lemmy.world 11 points 18 hours ago

It's what I'm here... Fore!

[–] KoboldCoterie@pawb.social 18 points 19 hours ago (1 children)

This seems to be a trend as if you only take into account reviews with 2+ hours of play time, Highguard’s opinions are “mixed” rather than “overwhelmingly negative”.

People who enjoy a game are more likely to have more playtime, therefore the higher the playtime in the 'window' of reviews that you look at, the more likely they are to skew high. This is exactly what you'd expect to see on any game, barring situations like the developers making changes that ruin a game that previously was good.

So after 2 hours of not having a good time, the game was deemed bad and negative reviews were written.

Two hours is the window for a refund, so I absolutely make a call within 2 hours. If a game - especially a new / expensive game - hasn't engaged me within that time, I refund it and move on. I don't have enough hours in the day to play games I don't enjoy hoping that they'll get good eventually. Why should anyone feel the need to do that, whether they're giving the game the benefit of the doubt or not? It's the MMO argument. "The game gets really good around the 100 hour mark!" I don't care. I'm not sticking around for it. There are plenty of other games to play that are fun within the first 2 hours. If a developer expects people to slog through an unenjoyable 2+ hours to get to "the good parts", they probably deserve the negative reviews.

[–] Grailly@piefed.social 1 points 18 hours ago* (last edited 18 hours ago) (1 children)

therefore the higher the playtime in the ‘window’ of reviews that you look at, the more likely they are to skew high.

Yes, I'm looking at 2 hours, not exactly high.

Two hours is the window for a refund, so I absolutely make a call within 2 hours.

2 hours is arbitrarily chosen as a catch-all. You can finish some games and refund them within that time, it doesn't work well in all situations. It's not some objective measure of how much time you need to judge a game.

specially a new / expensive game - hasn’t engaged me within that time, I refund it and move on.

The example is a free game. There's also a difference between moving on and leaving a negative review

[–] Goodeye8@piefed.social 1 points 3 hours ago

Yes, I’m looking at 2 hours, not exactly high.

Some games don't need even 2 hours of playtime to see the flaws. It took me a single COD match to understand why I hate that kind of gameplay. Getting to some arbitrary time spent would be time wasted.

The example is a free game. There’s also a difference between moving on and leaving a negative review

There are no free games. You still need to invest time and effort into the game. I got Star Wars Outlaws for free. I understood I'm probably not going to enjoy the game before the tutorial was over. I still gave it a shot under the same "benefit of doubt" idea and in hindsight I should've just put the game down when I got the first hint that I'm not going to enjoy it, because I probably would've given it a more generous evaluation. Instead I ended up with the opinion that the game is a waste of time because playing it was a waste of my time.

I agree there's a difference between moving on and leaving a negative review and I think it's stupid for people to leave negative reviews just to feel like they're part of some kind of a zeitgeist. But the negative reviews don't change anything because the reason a game is getting negative reviews is because it's not a good game. Had Highguard been the new Overwatch it wouldn't be in the overwhelmingly negative category even if the initial impression of the game was negative. Just look at Doom 2016, prior to launch it ticked all the boxes of being a bad game (development hell, tacked on multiplayer, poor marketing material, no review copies etc) but then it came out and people loved it. I don't think the benefit of doubt would've saved Highguard. It simply would've made the trend from a nosedive into a steep slope and the "dead game" claim would just come a few months later.

[–] TalkingFlower@lemmy.world 8 points 16 hours ago* (last edited 16 hours ago)

"Without some benefit of the doubt, many good games would be dropped and deemed bad. Wanting to like a game is a really important factor."

That depends on what game and what crowd you are talking about. 4x/Grand Strategies/management crowds are much more patient; 70+ hrs/playthrough is common with a steep learning curve, and this is where a reputation for being complex overrides the need for intuitive tutorials, so people are much more forgiving.

Highguard is not one of those games; it was doomed to be Concord 2.0 at the beginning, but then again, I don't really understand those crowds either, since I hardly play PVP shooters.

[–] RightHandOfIkaros@lemmy.world 5 points 18 hours ago* (last edited 17 hours ago) (1 children)

Probably a result of living in a highly judgmental global society that would rather form an immediate opinion, even if it is objectively wrong, than spend the time to actually investigate what the facts about something are.

As an example, some people say that any person named in my comment should immediately be jailed. I feel this is a wrong opinion, because any person can be named in a conversation that they aren't party to. I could, for example, start talking about Mr. Rogers, and he is technically named in my comment. But some people say that the name just being in my comment is enough "evidence" to jail him forever. Rather than spending the time it would take to realize I was only saying "I liked Mr. Rogers' show on TV," they want an immediate resolution despite however wrong or inaccurate it would be.

Investigation and research matters, and we live in a global society that villifies this ideology in favor of forming immediate and often wrong opinions about things they spend almost no time actually investigating.

I mean, I remember a time where you were expected to not be able to win a game in a single sitting, and in fact, you might not get all the information about a game in the actual game. We had to read manuals for tutorials, maps, and story exposition. Try releasing a game nowadays that does that and you're going to get slapped with a 1/10 because people nowadays have less patience than a goldfish.

Personally, I primarily blame legacy news outlets and social media for this. But I digress.

[–] MurrayL@lemmy.world 3 points 17 hours ago* (last edited 17 hours ago) (1 children)

We had to read manuals for tutorials, maps, and story exposition. Try releasing a game nowadays that does that and you're going to get slapped with a 1/10 because people nowadays have less patience than a goldfish.

I kind of get where you’re coming from but your dismissive framing means it comes across as out of touch, ‘old man yells at clouds’ type stuff.

The shift has far less to do with patience and more to do with designers getting better at integrating tutorials into the games themselves. Games now are designed to teach you how to play through playing, so reading a manual became unnecessary. That’s not a flaw, that’s an improvement.

The only reasons this wasn’t done earlier was because the field of UX was still developing, and because cartridges limited how much text could be crammed into the games themselves.

That said, there are still well-received games that rely on manuals, but it’s now an explicit design or aesthetic choice rather than something everyone has to do to make up for limited tutorialisation. Check out Tunic, Keep Talking and Nobody Explodes, or TIS-100 as examples.

I’d rather games only include a manual because they wanted to, rather than because they had no choice.

[–] snooggums@piefed.world 1 points 13 hours ago

A lot of good older games had gameplay explained through play, but it wasn't as common as it is now for the reasons you stated. Other people had to catch on and then learn how to implement the better design.

And there are still plenty of games that do a terrible job of explaining how they work or have complex mechanics with no apparent way of conveying it to players.