this post was submitted on 06 Feb 2024
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Ticketek ‘glitch’ appears to re-sell fan’s $659 ticket for Taylor Swift concert — “They said, ‘someone else has it, we don’t know who, we can’t check or track who has your ticket’”::A Taylor Swift fan believed her VIP ticket was 'stolen' from her account by Ticketek after an apparent system 'glitch'.

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[–] momoitin@sh.itjust.works 93 points 9 months ago (2 children)

This is one of the most perfect examples of a bank charge back situation I have ever seen.

[–] fmstrat@lemmy.nowsci.com 80 points 9 months ago

No need, click bait headline.

"[They said] 'someone else has it, we don’t know who, we can’t check or track who has your ticket'," the 21-year-old said. "All they could do was issue me a refund, I have essentially had my ticket stolen from me."

After failing to get the situation sorted and her ticket reinstated by Ticketek's customer service, Rebecca went online to try to get answers on Sunday. This is about when the company was finally able to ensure she still had a ticket, despite apparently being told otherwise. "We have now reached out to Rebecca to confirm," the spokesperson said.

In a statement to Yahoo on Monday, Ticketek said the situation had been rectified and other customers needn't worry about any such glitches in their online marketplace.

[–] Kalkaline@leminal.space 36 points 9 months ago (2 children)

You get your money back, sure, but the company has also profited off the theft of the ticket, so I think a reasonable jury/judge would find you're owed some money for that profit and maybe some more so they think twice about doing it again. You'd probably be able to take them to small claims court and get an easy settlement for the equivalent of upgraded seats on the secondary market.

[–] ji17br@lemmy.ml 12 points 9 months ago

Also, if they had booked flights, hotels, and made other commitments to travel to the concert that money might not be easy to get back.

[–] Modern_medicine_isnt@lemmy.world 4 points 9 months ago (1 children)

You would think right? But look at airlines, they can overbook a flight, and tough luck. Rental car places can say they don't have the car you reserved... the law is not there to protect you, it is there to protect business.

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[–] ExLisper@linux.community 38 points 9 months ago (4 children)

$659? Is it a week long concert with hotel and food included?

[–] BigDiction@lemmy.world 18 points 9 months ago

Limited view tickets were $1500 a piece when TS came to Levi stadium. Bonkers

[–] paws@cyberpaws.lol 14 points 9 months ago (2 children)

You can get a week long hotel stay and food included for $659?

[–] Nollij@sopuli.xyz 14 points 9 months ago (2 children)

That's not so unreasonable. An extended stay hotel near me is $539/week, and that was just the first result. That leaves $120 for food, or $17/day. While it won't be living the high life, it can be done.

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[–] ExLisper@linux.community 2 points 9 months ago

Depends where, obviously.

[–] Jolan@lemmy.world 1 points 9 months ago

Those are only the "VIP" tickets. One Google search and it turns out that normal tickets range from 49-499 depending on where you're stood/seated. This $659 is meant for the best seats for the richest people.

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[–] Buddahriffic@lemmy.world 34 points 9 months ago (1 children)

Just a guess, but I bet what they do is post the same tickets for different prices and then give it to the highest price that sells, and "oops our bad, there was some kind of a glitch" + refund to all the lower price ones.

Then they can guarantee the lower but still profitable sale while still having a chance at the ridiculous price for someone who really really wants it and is willing to pay a crazy amount.

[–] Raiderkev@lemmy.world 16 points 9 months ago

I bought tickets like 4 months in advance for an event. Like a week before the event, I get an email that they don't have my seats, and offered tickets a section over. I was actually relieved because prices had dropped, so I just said no thanks, I'll take a refund, and bought better, cheaper seats.

[–] riodoro1@lemmy.world 30 points 9 months ago (2 children)

People are fucking insane for spending that sort of money for an opportunity to spend a couple of hours in extreme crowd just to barely see a billionaire singer and barely hear the songs. Its even worse since they are clearly getting fucked by corporations at the same time

[–] XTornado@lemmy.ml 11 points 9 months ago

I mean... I wouldn't do it. But I have spend insane money on other stuff I feel like it's a not that crazy amount. And to each it's own....

The fees they charge as part of it... that's another thing that I agree they are bastards.

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[–] Son_of_dad@lemmy.world 21 points 9 months ago (5 children)

Ticket prices are obscene and I hope Swift isn't gouging her fans. The last concert I went to pre pandemic, cost me $70 a piece, now those same tickets are easily triple that price. Who can afford this anymore?

[–] pete_the_cat@lemmy.world 11 points 9 months ago (2 children)

I went to go see Pantera and Lamb of God on Saturday and all of the 4 sites I checked had at least a $30 fee per ticket, with zero explanation of what that fee was for. The tickets were priced from $60 on up and then once you select a ticket they slap on the $30 fee! Parking was also $45, and beer was $20.

[–] ShepherdPie@midwest.social 15 points 9 months ago (1 children)

I just had a ticketmaster subsidiary charge me taxes on two tickets in a state where we have zero sales tax.

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[–] Son_of_dad@lemmy.world 5 points 9 months ago (1 children)

I saw Megadeth front row for like $30 in the early 2000s 😭 their goodbye tour was like $400 a seat

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[–] Nollij@sopuli.xyz 7 points 9 months ago (1 children)

How do you define gouging? Last I checked, even with these high ticket prices, most of her shows are sold out. How does that differ from basic supply and demand?

[–] HappycamperNZ@lemmy.world 8 points 9 months ago

Interesting we use Taylor swift as a discussion point on supply/demand for first year economics.

Effectively, there is a shortage of tickets vs demand so those at the higher end of the demand line can buy for ridiculous prices, everyone else misses out.

So they tried a lottery system - you get a ticket, if your number comes up you buy at a lower price as less people can now buy. Doesn't work because scalpers push in as well, then sell to those with a higher WTP, pocket the difference, price doesnt change and venue/her miss out.

So she tried a point system- buy her cd, follow on insta, join fan club, get points, higher points get early access to lower priced tickets, actual fans get tickets and not worth effort for scalpers. But she got hauled over the coals for turning it into a popularity contest and had to stop it.

And now here we are.

[–] Enk1@lemmy.world 6 points 9 months ago (1 children)

They're not cheap if you get them first hand but they're not insane considering who we're talking about. Bands like The Eagles, Rolling Stones,etc were commanding $150+ tickets two decades ago. But good luck getting a non-resale ticket, between bots and the companies themselves buying the tickets solely to mark up for resale it's nearly impossible to get a ticket at face value.

[–] Son_of_dad@lemmy.world 4 points 9 months ago* (last edited 9 months ago)

Man, I remember paying $30 in the late 90s for a front row seat at a Megadeth concert in a smaller venue. Ozzy Osbourne and Rob zombie with slipknot cost me like $40

[–] Xiaz@lemmy.world 3 points 9 months ago (1 children)

I remember seeing nosebleed Metallica seats for like $200. Instead got a VIP festival weekend ticket for $200 with Metallica doing 2 shows that covid cancelled! 🤣

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[–] Imgonnatrythis@sh.itjust.works 20 points 9 months ago (1 children)

It's me, I have it, I'm the problem

[–] Spiralvortexisalie@lemmy.world 5 points 9 months ago (1 children)
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[–] otp@sh.itjust.works 12 points 9 months ago

When someone rich and powerful wants to go to a concert, there's always a way...

[–] Harbinger01173430@lemmy.world 9 points 9 months ago

Release now! Patch never

[–] boatsnhos931@lemmy.world 5 points 9 months ago (1 children)

Oooo Taylor scissor me timbers! If I ever pay over 200 for a concert ticket boys...go ahead and let the hammer drop.

[–] sploosh@lemmy.world 5 points 9 months ago

Bruh $200 for a show is still an absolute fleecing.

[–] narc0tic_bird@lemm.ee 4 points 9 months ago

Refund the ticket, fix the bug, and move on.

[–] LordOfLocksley@lemmy.world 4 points 9 months ago* (last edited 9 months ago) (5 children)

$659 for a one night gig....

You can get a week pass to a festival for cheaper....

A fool and his money are easily parted

[–] ripcord@lemmy.world 15 points 9 months ago (1 children)
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[–] EatATaco@lemm.ee 9 points 9 months ago (3 children)

I guarantee that there is entertainment that you spend money on that other people find foolish.

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[–] stockRot@lemmy.world 4 points 9 months ago

I think the "full" here is the one who can't fathom that others value things differently from themself.

Also, her money*. It's in the summary

[–] Dulusa@lemmy.world 3 points 9 months ago (1 children)

The average ticket price for her tour 2023 was 1088$

Whoever pays prices like this is completely lost

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