Technology

tbh I'd rather not see the picture when it comes to mcdonald's, as it can only lead to a disappointment

I've stopped waiting in drive thrus because it's faster and more convenient to order it ahead of time and pick it up inside.

I fucking hate them.

They're designed for people who are about 5'0". They take so much longer than speaking the order to a person, especially if you have any customizations to add/remove.

0/10, avoid at all costs.

I use them but they are definitely made to be annoying.

1. Start
2. No I don't use a mobile app
3. Takeaway
4. Burgers
5. Big Mac menu
6. Fries
7. Cola
8. Add to basket
9. No I don't want extra
10. Pay
11. No I don't want extra
12. Pay here
13. Pay with credit card
14. Finally pay
15. Printer is not working
16. Oh what was my number?

Fuck all, I hate those things. Just pay a teenager to take my order with a judgemental expression. I hate self checkouts, I hate self order kiosks, no I do not want to use a phone app to place my order, I just want a double cheeseburger with no pickles GODAMMIT

I can't use the mobile app because my kid wants a cheeseburger happy meal and it's impossible to order on the app. Try it! It won't let you at all.

Technically, cheeseburger happy meals are no longer on the menu because they've decided it has too many calories. If you go there and ask for one, of course, they will add a slice of cheese to a hamburger happy meal. But using the app to order one is a bridge too far, I guess.

When it comes down to it, though, we shouldn't eat that crap anyway.

Why would we need education if there aren't going to be any jobs to do?

It's McDonald's, no amount of humans or technology will get your order right.

I am a touch screen enjoyer. At least in theory. I like having time to browse, look at pictures, easy access to customization options and most importantly no feeling of pressure. I am not spending a cashier's time and potentially blocking someone behind me (at least there is usually less of a line for the self-ordering).

However there are negatives for sure. My biggest annoyance is that these devices are often annoyingly slow and unresponsive. They just display a tiny bit of text and images, they should switch between screens at 60fps, not 2s per click. Also if I know what I want it is often faster to tell the cashier and let them enter the order (on their more expert-optimized and less laggy keypad).

Always wondered why anyone would rather talk to a person than take their time, have a nice overview of the menu, and pay in advance. I guess they are gross though.

I suspect that even if they were abandoning future plans for AI drive through ordering, they wouldn’t say they were. Saying you’re not doing anything with AI might actually hurt a companies share price right now.

I've heard a few instances in which "AI" is just a bunch people responding to a voice to text feed in the Philippines.

So much of this isn't really technology. It's just a new kind of service sector outsourcing.

I like the touch screen ordering systems, but thats probably just because im autistic and find human interaction tough :p Im glad its an option, but it shouldnt be the only one for accessibility reasons.

I prefer a touchscreen in general. Although I realize that different companies have better or worse systems. I read complaints about self checkout in the USA and scratch my head since in Holland self checkout is lovely.

Trying to use AI is a dumpster fire though.

I love ordering through touch screens. No mis hearing and everything goes much quicker.

The added value of that human interaction for me personally is 0.

I just don't want to talk to a robot. Not over the phone, not in a drive-through.

I personally HATE those places where you walk inside and you need to use the stupid touchscreen. I've asked someone to take my order, they say no. So I get in the car and go to the drive through where you still get a person taking your order.